Greenberg Orthodontics & TMJ

Wonderful experience from start to finish! The staff was very knowledgeable and professional. The doctor addressed everything including my jaw clicking and poor sleep due to my mouth/palate spacing, not just the initial gaps and crooked teeth that brought me to the office.

I had a removable palate expander, Invisalign and teeth whiting. The Invisalign process was easy, getting scans every 3 or 4 months after completing each set of trays and took a total of 16 months, which was 2 months less than they told me (awesome!). The doctor would ask before each set of trays if there were any specific areas of my teeth/mouth I was worried about to make sure she got my input along the way, The whitening was also better than other types I have done in the past.

I would recommend this team to anyone!

I was patient of this office from 2021-2022. While, Dr. Greenberg seems knowledgeable and caring during visits, the lack of administrative organization and borderline fraudulent policies is problematic.

When I first began treatment with Dr. Greenberg, I was told that long-distance treatment would not be an issue and that many of the clinic's clients conducted regular meetings virtually. This was important for me since I was going to college in New York and would only be able to come back periodically for my physical scans. My parents paid the full ~$6K up front and we started treatment, but as soon as I got to New York, treatment immediately ceased and it became impossible to contact anyone at the office. There were no follow-up calls or appointments made, and any attempts to reach the office went to a third party call center which promised to relay the message (which never led to anything). It was like I had never existed as a patient. Eventually, I could not keep hounding the clinic as I was a full-time student, and stopped calling in.

A few months later I got a template letter from the office saying that since I had not been sticking to the original treatment plan, that I would be discontinued as a patient. I emailed Dr. Greenberg directly about this as I had reached the end of my patience and was asked to come in for an update checkup.

When I went back to LA and finally received an in-person appointment, I was told that my treatment plan would have to be extended and that I would have to pay the ~$6K again in order to proceed (with the same exact treatment I was supposed to be on currently).

I tried to argue that the treatment only had to be extended because of negligence on their part and the multiple failures to reach out or return my calls, but all Lourdes, the treatment coordinator, said was that there may have been some fault on their side "but there is nothing they can do".

I find this practice borderline fraudulent/malpractice and strongly urge patients to use a more established and respected ortho clinic for their treatment (where this would never be allowed to happen). The office seems like they get good results from the patient profiles they show you, but they do not have your best interest at heart. This entire fiasco has cost me and my family an enormous amount of time and large sum of money. Do not make the same mistake.

I wore a snoring mouthpiece for several years that eventually wore out and also changed my bite. I went from a slight over bite to a under bite. I did not want to get a new one as I wanted to get my normal bite back. I looked around for several alternatives and found Dr. Greenberg. She offered several alternatives and I selected the Invisalign method. She delivered everything she promised. Not only did I get my bite back, but she improved my snoring by opening my airway. I highly recommend Dr. Greenberg .

I recently concluded my treatment with Vickie Greenberg Orthodontics after 19 months. I was initially estimated at 18-24 months of treatment so I'm about 75% done. Unfortunately, my overall experience has left me less than satisfied. Thus I cancelled my treatment prematurely and I feel compelled to share my thoughts.

I began treatment here and was told my upper jaw was small and was causing breathing and teeth-related issues. I was recommended a special tooth-borne appliance (removable and attaches to your teeth) for jaw expansion, which, to my dismay, proved to be both painful and ineffective. This appliance was an upsell from the estimated treatment, and according to the jaw surgeon I am working with, it did little more than tip my teeth and cause pain, all for the hefty price of $500.

There are lots of medical studies and literature out there that say tooth-borne appliances do not work for upper jaw expansion and that surgically installed jaw expansion appliances have a high failure rate after the age of 25. I can only imagine that this is just an easy way for them to upsell, they even offered me a second jaw expander that I declined due to the pain of the first.

During my time with the jaw expander, Vickie told me about a special laser that only she had that would make my jaw expand faster. I signed up for two laser treatments, each costing $200. The laser didn't actually expand my jaw. My advice: thoroughly research any additional treatments or appliances that they try to upsell before committing.

My treatment plan involved Invisalign with scans every four months for new trays. During the middle of each tray set, I faced issues with my teeth not tracking. I thought this was my fault but eventually learned that it was because attachments were not applied to my teeth. It's perplexing why attachments weren't used more consistently. Maybe it's a way to make the treatment last longer than the estimated time and get people to pay more. I didn't get attachments installed until the day I got a brand new tray set that wouldn't stay in. They put attachments in so the bottom tray would stay in but didn't put them on the upper trays. If you do proceed with treatment here make sure you tell them you want every attachment installed. Invisalign won't work properly without them, so I'm not sure why Vickie doesn't use them.

The office staff's responsiveness was less than ideal, most of the time I would call the office and then get routed to someone who would relay a message back to the office. Additionally, I had an appointment canceled without notice, and no effort was made to reschedule it, forcing me to adjust my schedule for a last-minute rescan. While there were some friendly faces in the office, like assistant Dante, the woman at the front desk was often rude.

Upon review of my initial treatment plan, it says that I'm an orthognathic surgery case but that I declined the surgical route and thus will be receiving a compromised treatment. I do not remember being informed of this nor do I remember being informed that I would have a compromised treatment. The compromised treatment now has my bite in a strange position where my molars don't touch when I bite down. I do see this in my treatment plan although I don't remember it being explained to me. It's very possible these things were explained to me and I just don't remember but I think I would remember if she told me I was an orthognathic surgery case as I'm currently planning to get orthognathic surgery done next year. So if she had told me I probably would have accepted that and started this process 19 months ago. Another thing I noticed upon re-reviewing my experience here was that I was never required or recommended to get my teeth signed off for Invisalign by a dentist. If my teeth were in bad health Invisalign could have been bad for me but I wouldn't have known as I wasn't required or recommended to see a dentist about it.


In retrospect, my experience at Vickie Greenberg Orthodontics was awful and expensive, and I cannot wholeheartedly recommend this office to friends or family. If you are considering treatment here, I strongly urge you to seek second and even third opinions from other orthodontists, especially if something doesn't sit right with you during the consultation.

The receptionist, Lourdes is extremely rude. Vikkie Greenburg doesn't listen to concerns at all and constantly tries to upsell clients. Provided incorrect treatment which made me get a second opinion & took my business elsewhere to somewhere with actual expertise that was much more professional. I would advise everyone to seek out treatment from any other place OR to get a second opinion prior to proceeding with this practice.

Money, money and money hunger
Vickie Greenburg and Lourdes are good partners to take money from your pocket once you are being caught (like a fish).

I paid in full for my daughter who would have upper reshaping and the Invisalign for her lower, I trust her and her crew, so I determined to pay in full with 5% off.
Well ...... a professional can't be trusted is very hurt ! We trust her and her crew but they don't do their professional and tried to create more drama ....

Signed contract at the end of July 2021 and they ordered the trays and the release upper reshaping like 3 weeks.... Then applied to my daughter, it was like almost end of August ....
9/10/21 -- Lourdes asked me to pay 500 for the additional appliance .... What is that ? She explained this is the release upper reshaping. What ? I didn't reacted such fast as I still trust this dental office, I took my credit card to pay in full again. They didn't replace or got the new appliance for my daughter, they used the old one to adjust something .... They took my daughter's first releaser away which I paid for it at the first time. Just 2 weeks, new appliance is required ..... weird ! So I can estimate how many more appliances are required in the coming 24 months treatment time, 500 for each (this is written on the financial arrangement)
Next check up in October, I was waiting my daughter in my car, Vickie Greenberg came to my car and told me to get the laser treatment to speed up the process .... What ? Money again .... I thought the contract agreement price is covered the treatment until it is done !
I rejected politely and said just started 2 months .... Let her relaxed and we don't need to rush the progress, she just 10 years old at that time.
Well.... Of course my daughter ate their attitude in the following couple visits as I didn't agree to pay more. My daughter wasn't happy for every of the visit (as Covid, I dropped her off and I waited her in the car at their parking lot). My daughter rejected to have their treatment in/around February, we had no longer visit them anymore ....
At the beginning of this year, a registered letter mailed to my address saying that ....... Giving 30 days to determine if the treatment is keep
going or what .... Well, I gave a call to the office ... and Lourdes returned me a call after couple days with a very pleasant voice. She encouraged me to take my daughter to check again, maybe she is more mature and change her mind !

Again .... Money again ! She asked me to fill out the information as a new patient !

I paid total of 5,245.25 in 2021
Lourdes was asking 6,595 more to continue this treatment and will credit back 3,000 which I paid in 2021
After deeply consideration, gathered different reviews in the social media and the feelings what my daughter and myself had during just couple months with not more than 10 times visit ..... we don't want to keep it going ! I believe that more money will be digging from my pocket.

THEY ARE NOT TRUSTWORTHY ! This is the key point. I feel very stressful every time I go there.

Got Vickie Greenberg's call (I guess I wrote something with Yelp within 24 hours ago). I told her I just want to make my daughter's case closed with the refund as they said at the beginning, don't want to know anymore ....
2 hours later, I got Lourdes email stating that the total refund is 1,581.75 after audited, $3,663.5 is being "stolen".

They charged me 2 sets of release (but they asked my daughter to give her back the first release), 40 those plastic trays, iPhoto pictures for consultation.......... = 3,663.50 ???!!!!

P.S when the positive 5 stars reviews, we have to be careful that if ....... I doubted and really doubted !

I can upload more papers to show we DEAL
with Vickie Greenberg and Lourdes, this is present and true. Don't want anyone to be the victim or victims.

My daughter is the victim to eat some much bad attitudes as her mom doesn't admit to pay them extra every 4-6 weeks !
I am the victim to spend such much with nothing.

Be smart !

Wrong assessment. Wrong treatment. Lourdes, the Treatment Coordinator lies. I lost over $2400 for nothing.

I had Invisalign treatment here for 2 years as a corrective jaw surgery patient. My jaw is now properly aligned after it being a lifelong insecurity of hating my underbite, but instead of being able to enjoy the surgery results, I feel self conscious about smiling because Dr. Greenberg made my teeth too flared out and now my smile looks unnaturally wide. My experience with Dr. Greenberg has been overall frustrating. I did not want to leave a bad review but I feel unhappy that I spent 2 yrs on treatment here and $6k only to have to spend more money and time to fix it elsewhere. Overall I felt she did not communicate well throughout my treatment, was insensitive, forgetful, defensive (when I had concerns or questions), and would not admit if something was wrong.

Throughout my treatment, I never felt like she really listened to what I would say and that she just tried to make my smile as wide as possible despite it looking unnatural for my face. Many times I left my appointments feeling frustrated because of Dr. Greenberg's lack of communication. If I ever had questions, her responses were always vague and unclear. If I asked what she was going to do to my teeth, the answer was always "settling the bite" (which wasn't even done properly), but she couldn't explain what that meant. I also felt that she never really listened to my concerns, that she was often forgetful (ex. forgot to order palate expander when I came to pick it up.. and the upper tray didn't fit after surgery because she didn't think of my new teeth position..in fact there was not much communication going on after surgery as to what was my next steps), and has told me wrong info about jaw surgeon's order of plans for me (like the crowns would be done before surgery when he said after surgery). At one point I had really flared teeth with gaps in the front (see 2nd photo) and she did not warn me that she would be doing that to my teeth to prepare for front crowns...which I'm not even sure why she did that since the crowns dentist said it shouldn't be that flared out. Thank goodness I was wearing masks and working from home...otherwise it would've given me a lot more anxiety being out.

After the end of my treatment, including refinements, my teeth are flared and the top and bottom don't sit naturally together. I decided to not fix my teeth here since Greenberg denied that there was a problem when I expressed my unhappiness with the outcome, and she made me feel like I was the one with the problem for not liking how it looked..even when the 3d scan showed my teeth looking crooked. She does what she thinks looks best without hearing how you want to look like even though you're the one living with your teeth for the rest of your life.

I was never given the the 3D plan (ClinCheck) from the beginning to show what the outcome would look like until the end of 2 years when I had to ask for the refinement plan out of frustration, which still took 3 weeks to receive. I realized a lot of things she didn't do when I found another provider that did things she never did..such as actually including me in the smile design planning, providing me a detailed 3D treatment plan from the beginning and getting my input, actually putting attachments on my teeth to help with the teeth movement, actually requiring a cavity clearance from a general dentist first, and explaining everything clearly to me.

I should've known to not do treatment here on my first consultation when her former assistant tried to scare me out of doing the surgery by saying I would look much worse to prepare for it (while making an exaggerated underbite face..I found it insensitive and rude esp since it'd been a lifelong insecurity) and she claimed Greenberg could treat me for it instead with orthodontics. They tried to scare me out of surgery but I had already made up my mind to do it after doing my research/consultation with the surgeon. Out of desperation to start the Invisalign treatment to prepare my teeth position for the jaw surgery date, I hastily chose this place and now I regret it because now I have to spend more time and money to fix it elsewhere.

Her staff are nice and I really liked Cinia, who has been really sweet and kind, so I would say that was the only enjoyable part of my experience here. If you're a jaw surgery patient, I would suggest go elsewhere and choose someone who will actually listen to your wants and concerns and not insult you or diminish how you feel when you aren't happy. Jaw surgery was a very mentally difficult and costly journey, and my orthodontics treatment here to supplement the surgery made it much more stressful rather than give me a satisfying outcome.

Dr Greenberg used Invasalign to improve my daughter's pretty smile. She did a fantastic job. Cinia and Lourdes were always helpful and wonderful. As a parent, I highly recommend Dr Greenberg. Five stars!

it took me a long time to write this review, because i wanted to be absolutely sure that it wasnt *me* who was at fault for my unsuccessful treatment. i can happily say that i went through 7 more months of invisalign treatment with another orthodontist without incident, without need for additional refinement trays, without need for bio stimulation lasers, etc, etc.

i had started in 2019 and began with a palatal expander which was painful, but i do want to say i liked my wider smile. to be honest, invisalign moves the teeth pretty well in the same way so i think they were just trying to sell additional equipment to me? breathing did improve a bit, but given the rest of my experience was poor i am skeptical about all aspects of my treatment.

after several weeks of turning the expander to crack my jaw open little by little, i began trays. the issue was my tray changes were every 3-4 days, when the company itself suggests a minimum of 7-14 days. red flag: 3/4 days is NOT enough time for your teeth to move safely. i could have damaged the roots of my teeth. i was also encouraged to eat and drink with the trays in my mouth, which was impractical and very unhygienic as i would have needed to thoroughly clean out my teeth and tray after meals multiple times a day, or else im at risk for cavities. i had to start using a waterpik to manage but it was still tough and i learned not standard protocol for invisalign trays either. you arent really supposed to eat with your trays in! it's not the end of the world, but just bad practice!

i had MULTIPLE refinement tray sets. it was madness. i have developed quite a collection of leftover invisalign trays at home as a result. total waste of plastic.

staff turnover was also an issue, because i felt like everyone was "new" and didnt know how things go. usually this doesnt matter, but to be honest the person who was putting in my very last set of attachments didnt seem like they knew what they were doing. and if i recall correctly, nobody ever polished the area around the attachments to be sure there wasn't excess material on my tooth which would result in a void in the tray, causing it to not fit well to the teeth leading to poor tracking. i can tell you this because i learned from my new orthodontist whose tech meticulously polished around my tooth and asked me to spot check multiple times to ensure there was no excess material. anyway, my teeth werent tracking well no matter how much i wore the retainers, even purchasing and using an iphone app to keep close track of my timer and progress - 23 hours a day, she said! i WANTED STRAIGHT TEETH, I DID!

when i expressed my concerns to the doctor, the only option i was given regarding my difficulty complying with her plan was to purchase $300 sessions of her one-of-a-kind bio stimulation laser which would make my teeth move without resistance for about 24 hours! i can moved through 3,4,5, even 6 trays during that time! i guess root health is not an issue to some drs. and a dr that wont work with you and your needs is a red flag.

i drove myself crazy and gave up on treatment for 2 whole years until i found a new orthodontist. i ghosted the office, i couldnt stand it anymore.

my teeth tracked perfectly with the new dr, with 14 day changes. & i required no refinements after 7 months of treatment. it was stress free, easy going, with no worrying about how my teeth need to move within a couple of days. it was humane.

my invisalign treatment with dr greenberg was anxiety-inducing and more complicated than it needed to be. i felt like i was at fault for failure but the truth is i was set up to fail by her treatment protocol. the staff wanted to cut off my treatment early because i couldnt comply with these poor tray instructions + what i suspect was poor attachment application leading to my failed treatment. they wanted to cut me off even though it was at no material cost to them to manage my treatment as invisalign allows multiple refinements to be ordered for up to 5 years after treatment for free.

it felt like a volume-dependent place for that very reason. patients were meant to be churned and burned and that's not what we look for in a medical professional, i would think.

your treatment is set to a deadline. if your teeth didnt meet that deadline, it didnt matter. you were done. i dont want that in an orthodontist, do you?