From This Business
Review Highlights
“First of all, all the guys who work at the donation drop off area are so nice and helpful!” in 3 reviews
“Since I don't know where their call center is located, I just chose this location.” in 2 reviews
“Few days back I had donated some items to the Salvation Army location in Pasadena.” in 2 reviews
Location & Hours
Amenities and More
About the Business
When you donate and shop with The Salvation Army, your support provides the main source of funding for our residential Adult Rehabilitation Center programs. These programs are offered on a charitable basis, with no insurance required. Make a difference today by donating and shopping with us!
Ask the Community
Q:
Does this offer delivery (for a charge)?
A:
Not for purchasing but for pick up of used items the company will arrange a couple of dudes and a truck to pick up the goods (depending on the amount and what they are if course) just visit the website or call their 1-800 number to get details on… more
Jessica B.4 years ago 1 person found this helpful
Recommended Reviews
Overall rating
141 reviews
5 stars
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1 star
- Dec 27, 2023
There's a great selection of items for everyone. They have a great selection of clothes, home decor, home furnishings and really anything you could think of.
They have things you need and things you didn't know you needed like a Talking Mensch on a BenchHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Destini P.
Dec 28, 2023
Erik, Thank you so much for shopping with us and sharing your feedback! We're thrilled to hear that you found the things you needed and even discovered unexpected treasures along the way - like the Talking Mensch on a Bench. We look forward to serving you again soon!
- Susan C.Los Angeles, CA022Dec 13, 2023
Large facility! There are separate parking areas for the Thrift Store and Donations. Good signage directs you to the proper area. Pull in and an associate greets you and will help you unload. They are so appreciative and polite. They will offer a donation slip and you're done.
The Thrift Store is clean, organized and merchandised by category. Easy to shop and it was busy.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Destini P.
Dec 13, 2023
Susan, Thank you for donating to us! We're thrilled to hear that you had such a positive experience at our Pasadena Thrift Store & Donation Center. It’s great to know that you found the parking and signage convenient and that our associates were helpful and polite. Our dedicated Team works hard to keep our site clean and organized, so it’s wonderful to hear that you found it easy to donate and shop. We are grateful for your support and hope to see you again soon!
- 1827861Feb 25, 2024
I have no opinions on how the shopping experience of this location is because I've never shopped for anything here before. Over the last few months, I have made countless drop offs here with donations because my mom is downsizing her home and she's finally getting rid of decades of clothes and shoes and this location ALWAYS makes it easy to come in and drop it off and move on with my day. Maybe one day I'll stop by and do some shopping inside the store.
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Destini P.
Feb 26, 2024
Christopher, We are thrilled to hear about your positive experience at our Pasadena Donation Center! Our Team takes great pride in making the drop-off as easy and convenient as possible. I will share your fantastic feedback with our Team to let them know how we are doing. Next time you visit our donation center, we'd love the opportunity to welcome you in-store. Thank you for donating to us; your support means a lot!
- Lupie T.Alhambra, CA1166Dec 21, 2023
I love that this thrift store has drive through service accepting donations and the staff is super helpful, appreciative of donations and very courteous. If they can't accept certain items they are polite in letting you know.
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Destini P.
Dec 22, 2023
Lupie, We're thrilled to hear about your positive experience at our Pasadena Thrift Store & Donation Center. We appreciate your kind words about our staff being helpful and courteous. We continuously strive to provide excellent customer service, and it's fantastic to know that our team met those expectations during your visit. Thank you for donating to us and taking the time to share your feedback. We look forward to welcoming you back soon!
- Che T.Los Angeles, CA1106553Apr 12, 2023
I just donated a small box of home and clothing items. I unknowingly went to the thrift store and asked an employee where to take donations. She kindly gave me verbal instructions and the customer she was helping out chimed in on the ease of the process. She was not lying! The guys accepting donations were so quick and kind. I just pulled my car in, and drove off. They gave me a donation strip and that was it.
I am so happy about this because I use to donate to Goodwill since it's much closer to my home in Burbank, but the customer service and rules around donations make it a task more than anything. I'll gladly drive here from now on!Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Destini P.
Apr 12, 2023
Hi Che T., Thank you so much for donating to us! We sincerely appreciate you sharing your experience at our Pasadena Thrift Store & Donation Center. We aim to provide our donors a quick and easy donation drop-off experience. We're glad to read that we met those expectations. Your feedback is valued greatly, as it helps us maintain an excellent standard of service to our Supporters. Thank you again, and have a fantastic day!
- Apr 27, 2022
This place is huge. They have the donation center in the back. It's the normal park and drop off situation.
Inside, the clothes are tagged in different colors and depending on the day, they have sales. The place is surprisingly organized. The kids section isn't very big. This place, compared to others, have limited options. This is base on my fashion taste, so to others they might find something of value or like. The price is on the higher side. They probably looked on google and priced their items based on that.
COVID: They no longer require you to wear masks but I would still wear it if you're prone to allergies.Helpful 10Thanks 0Love this 6Oh no 0 - Paul G.Altadena, CA18653Sep 7, 2023
I cleaned out my garage and closets this week, and this morning I took the resulting enormous pile of clothing, shoes, electronics, gadgets, housewares, and the like to the Salvation Army dropoff on Del Mar in Pasadena. I was amazed at how organized they were and how easy and quick it was to make the donation. I also was not expecting the kind reception I got! The guys who took my donation were so nice and friendly. I wish I had gotten their names. I will definitely donate to this place again.
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Dalita L.
Sep 8, 2023
Paul, that is so wonderful to hear! We'll pass on your rave review to the local team; don't worry, we know their names :) Thanks for thinking of us when you are decluttering. Those goods help us fund our programs where people who have lost their way can find new purpose and learn to live life again. Truly grateful for your donation and your review. - Dalita Lovett on behalf of The Salvation Army
- Victor T.San Fernando Valley, CA0910Dec 23, 2023
i like going to a thrift or the rose bowl flea at least once a month to get some clothes. i got some cool shirts here along with some sick shorts. it's one of those places that you gotta look through every rack and take your time. 7/10, would not go for a first date bc my gf got bored after 20 min
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Destini P.
Dec 27, 2023
Hi Victor, Thank you for your feedback and 5-star rating of our Pasadena Thrift Store. We're glad you found some cool shirts and shorts; we appreciate you sharing your experience. We hope to welcome you and your girlfriend back soon!
- Sandy T.Havertown, PA17512760Jul 6, 2023
Love this thift store. I go to this one and the goodwill near by. The prices are cheaper, but the downside is that there are no returns or exchanges. The fitting rooms are closed so you have to be prepared to try on clothes in store over what you're wearing.
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Destini P.
Jul 11, 2023
Hi Sandy T., Thank you for shopping with us! We appreciate you sharing your valuable feedback, both positive and constructive. Your comments are important to help us continue improving our services; I will share your review with the rest of our retail team. We look forward to welcoming you back soon. Have a wonderful day!
- Christine E.Altadena, CA04414Jul 15, 2023
They're too picky as if their customers are buying at full retail. It is too much work to go through each and every item as they say yes no yes no. We drove away. They make it very undesirable to donate.
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Destini P.
Jul 17, 2023
Hi Christine E., Thank you for taking the time to write us a review. We strive to provide donors with a friendly, seamless, and efficient donation experience. We sincerely apologize for any disappointment and inconvenience you may have experienced when trying to donate. Your feedback is important to us, as it helps us identify areas for improvement. We will take the necessary steps to address the issue promptly. We value your support and hope you will consider giving us another chance. But more importantly, thank you for bringing this matter to our attention. Have a good day!