Rose Hills Memorial Park and Mortuary Whittier

Our first experience with Rose Hills was in 1977. My parents had just moved to California less than a year before my father suffered a fatal heart attack. Rose Hills was professional then, and my Mother bought a gravesite for herself as well as for my Dad. It was then that we decided that we, too, should plan ahead -- so purchased gravesites for our immediate family, as well.

My Mother subsequently passed away in 1998, while living in Ohio. The coordination between the local mortuary and Rose Hills was seamless, and we were once again impressed with the services of Rose Hills.

I experienced the ultimate heartbreak of a lifetime when my spouse passed away in December 2023. Though we lived in Hawaii at the time, our daughter convinced us to spend his last two months at her family home in Idaho, under the care of the local Hospice.

We were fortunate to have been assigned Nicole Garcia as our Counselor. She is a professional who worked with us with the utmost caring and compassion. There were so many details to finalize, and she made sure to stay in communication with the local Boise mortuary as well as with us, while arranging for his transport to Rose Hills.

The Friday before the funeral service, she met with our family to go over all the details and make sure everything was covered -- and that we had no questions or concerns. It became clear to us she was not a "nine-to-fiver" --as during our entire relationship with her, she was responsive to any emails or texts into the evening hours.

I can't say enough about the dedication and sincerity of this lady.

Last week I received a notification from Rose Hills's marker department, advising that my husband's marker had been installed. I immediately contacted Nicole and asked if it'd be possible to send me a picture of what the marker looked like, and it was in my in-box within an hour!! She has no hesitation about going above and beyond what is expected of her, and it gave me great comfort to be able to see my husband's grave marker -- as I don't know when the next time will be I will be in California.

God Bless You if you find yourself in need of Rose Hills' services, but if at all possible, I would suggest you request Ms. Garcia as your Counselor. She is truly a comfort and a professional during your darkest days.

First off, thanks a whole bunch to my Yelp friends, passerby to my Yelp account who had reached out to me via compliments and messages sending your condolences.

I've been away to focus on my family and the celebration of my grandma's amazing 99 years on earth.

A part of me is gone, the day my grandma went away. I thought it didn't hit me much, but it sure does.

Service was beautiful.

We had the release of doves for my grandma's funeral. I get to reconnect with many relatives, family friends from all over the states.

My grandma led a beautiful and positive life. She influenced me to be a loving person, to look at the world with loving eyes.

My grandma is now buried next to my grandpa, who passed away 20 years ago. He waited for her for 2 decades and now they have reunited.

Of course, nevertheless this is a review, and there was a major hiccup.

Honestly, Rose Hills tend to make things extremely difficult for families during burial proceedings, because they don't give a f about customers' needs.

*I deducted 3 stars for the following:
When signing the contract, we negotiated and were allowed to bring in food in togo containers for guest to grab and go and eat outside.

Somehow, either there was a miscommunication, or one of the staff wasn't waste of the agreement and then decided to take it in her own hands and reported us up.

They were extremely rude, mean, aggressive, verbally abusive harassing my relatives and visitors.

One lady (curly hair), not sure who she was, should have asked for her name and title, but at the time I had other things to worry about than thinking of reporting her. She came by and shutting everything down, raising her voice and yelling at my relatives for grabbing the food. She even yanked the drinks out of my relatives' hands.

She was extremely nasty and disrespectful shouting at them because they didn't speak English and to her that was an ego boost.

I was in the middle of recording and taking pics of my grandma's service. Many of my relatives and family friends came to me and informed me of what happened. I had to stop what I was doing to come out to see.

When I was there, I stood quiet and observed her and her staff for a good amount of time.

Finally, I observed enough, I spoke up. I told her that what her and her staff did was not acceptable and unprofessional. We were allowed to bring in the catered food in togo containers as long as we didn't eat inside the chapel and we didn't (I don't understand why they didn't let us, when other burial services allowed that), she even stopped everyone from drinking water and made everyone put away our canned drinks and water bottles for guests.

I informed her I didn't know what the miscommunication was, but that was management's issue not ours, and that she needed to check her facts first before throwing a tantrum and being nasty to us. I sure put her in her place, she didn't apologize, but she tried to explain herself and I told her I wasn't going to let it stop there and walked off.

Rose Hills Mortuary is a beautiful site and we definitely paid a hefty amount for a very tiny piece of land there...but the kind of customer service we received, this place should go bankrupt and to be shut down.

I feel like now Rose Hills bank so much bucks and is "CURRENTLY" in high demands, so their staff act cocky as if customers need them and they didn't need customers.

That kind of mindset is always the start of a downfall of many successful and established businesses and it never fails!

My father and sister are buried there. It seems the markers are not maintained on a regular basis, and only if one complains. I do not recommend holding the reception there because they have strict rules that include minor things like decor. And it's a very cold reception room. When my father passed, you were not allowed to bring in food. Only they could provide the food. Not even dessert could be brought in.
My mother recently passed. The rules have changed. They no longer provide food. You are responsible for food, plates, and all else. Adds a lot more stress while one is grieving. My parents purchased upfront their plans so we had no choice but to have it there. I do love the Rainbow Chapel. It's quaint and Spanish in style. That said, I will be buried there because my family is there. However, my reception will not be held there.
Seems death is a big business. I think in some cases it's a "racket", as my father would say.

Rose Hills is the final resting place of most of my elders. This is the result of them deciding during the '70's to purchase plots next to each other, excluding their children.

It's a beautiful cemetery. Well manicured lawn. Be aware that they remove flowers every week, on Fridays. I think I've seen them just be run over.

Luckily, I'm writing this review post Covid. During Covid, I had to wait a month to even speak to someone about arrangements. It was an extremely traumatic experience. I would not have wished it on my worst enemy.

Death is a business like everything else. Rose Hills makes most of their bread and butter on people purchasing their $10k+ packages that include the coffin, service, casket arrangement, etc. I don't see much value in spending that much when you're not alive to enjoy it.

This review is merely for the gate attendants and directors. After waiting at the Gate 1 line for directions, we provided the specific location and service name. In response we were told "follow that white car up ahead ". No map, no specifics. When attempting to follow "the" white car ahead it became clear there were multiple white cars ahead.

this review is solely from the ceremony we had during the burial and not the service before this point. I felt that the staff here were very patient and understanding while we took our time saying our goodbyes as well as walking us through each step from lowering the casket, etc. The groundskeepers here during the ceremony stood by making sure all the floral arrangements were placed around the plot as well as with the casket. I think overall the grounds are beautiful and the staff are kind.

When I purchased Rolls Hills Cemetery I was told how our family last resting place would be well kept, I have been going to see my family on a constant basis and it's unkempt on all the seasons to say I'm disappointed is an understatement. I've made several complaints and it's still the same, I haven't been able to find my grandparents in a long time because their covered up not to be found, I have been to Forest Lawns and they are always kept up beautifully, I hate it I made a wrong choice, quality is bad, at the time I bought it I thought it would be a good value but turned out differently, every time I go I have to dig holes in the ground to try to put flowers down for my son, he had one flower container I bought we could never get it out, finally they put another one and it couldn't be found yesterday even though we did our own weeding

My parents , grandma and brother were buried here. It such a beautiful place overlooking Los Angeles in a clear and sunny day.
The cost for memorial is very expensive if you haven't prepared a plan.
Both my parents bought plots since 1990. The cost for a plot is about $7-10k as of now. Memorial service is not included .
I am grateful we bought plots last 1995.
The service rendered was very good. The staff very accommodating from memorial preparation to funeral itself.
The only thing restricting is food for guest. Very limited space.
But they built more chapel outside the main chapel.
Loved the greenery, trees views. Flowers are being taken once a week based on their schedule.
Open sunrise to sundown.

We have been soooo disappointed with Rose Hills. Each step of the process in having my relative buried here has been difficult and ridiculously expensive. We have had exasperating waits to receive responses from staff and when I tried to email one person regarding the headstone we chose, I received a failed message back that their mailbox was full and not accepting new emails. We have tried to contact them by phone leaving 3 separate messages and received no call back. This is just beyond shocking for an establishment such as this. They should be ashamed to handle grieving families this way.

My mothers gravesite is sinking and it upset me seeing how badly maintained her site is looking! My mom was buried in 2020... during the pandemic. The tall weeds are overtaking her resting place. It was difficult to locate my mom's grave marker last time we visited, mud completely covered the markers . We have other family members buried across the street and those grave sites are nicely maintained but not my mom's.