Right at Home - Pasadena

I hired Right at Home to help with my 80 year old dad who had a very aggressive, paranoia rich type of dementia for help after a fall that resulted in 5 broken ribs. We had 24 hour care for him for a little over a week before he ended up in the hospital again. Each caregiver was fantastic and never seemed to let any of the nasty things that came out of my dad's mouth faze them. They were so nice and patient and eventually won him over to the point where dad was accepting their help. And due to the quick thinking of one of them, Jolene, she recognized symptoms of a stroke while taking my dad out for breakfast and got him immediately out of the diner and off to the ER. Jolene, Richard, Debbie, Tomas, Noe and the others were awesome caregivers and I would hire them again in a heartbeat. Sebastian, the case manager, worked hard to get us the last second care we needed when we first hired Right at home, and is incredibly nice, supportive, and professional. I woud recomend this company to anyone looking for help!

My experience was terrible with Right at Home. Yes, it ended in Dec 2021, 20 months ago (thankfully!) and I've only just decided to take the time to write this review because I've been overwhelmed with caring for my father and he comes first.

Facts: I live out of state, my father and his wife lived in his home, I hired Right at Home trying to ensure my father had proper care as his wife wasn't interested in ensuring he got his meds as prescribed, was fed, had companionship, etc. I REPEATEDLY reminded RAH that they were there to care for my father NOT his wife! They consistently did NOT communicate with me, did NOT fill out their care info with actual info (it's still there -- yep, someone showed up at 8something and at 2something they checked off that they'd accomplished everything and I GUARANTEE you, they did NOT!)
The ONLY communication I rec'd from this company was invoices and once that his wife had denied entrance (I guess you don't get paid if someone doesn't let you in). Actually, she made a nail appointment so she wasn't there when the staff arrived and he, left upstairs in bed, having not eaten in days, not had meds, not had ANY attention, did not hear the doorbell... nor would he have been able to get to the door to open it in that malnourished state...

When I was told his wife was having the care staff help her go through cabinets rather than caring for my father, I requested someone with an interest my father would engage with -- airplanes. The person they sent was interested in planes, not knowledgeable, not passionate, and had waaaaaayyyy too many personal issues to pay any attention to my father! In fact, if my father was up, dressed and downstairs, the two of them would sit across the room from each other and sleep -- all day....!! That's not what I call 'engagement'.
Blessings come in different ways... he fell, I terminated Right at Home.

Without going into details, his wife had been trying to starve him to death, denied him nutrition, isolated him, neglected him and the help I tried to buy from Right at Home was a total failure... the staff consistently paid attention to his wife NOT him. In retrospect I realize there is no real training, the employees are not licensed RNs, CNAs, Med techs, aids, etc. They are people off the street and like the majority of 'service' businesses, the turnover is extremely high. No excuse in my book!

Expect to be exceptionally hands on micromanaging their staff with your loved one. As I said, I live out of state, I couldn't do that. Expect that whomever is alive and well will get the attention and "care"... expect that you will need to check the 'care plan' and 'reports' daily as they will be inaccurate or downright lies... and expect that as your loved one (in my fathers' case) decides letting go is better than the environment they are in, you will receive NO communication from the company.

Sidenote: His "wife" abandoned him, I moved him closer to me, he is thriving with engagement, nutrition, medication management, social interaction and compassion. He has dementia, needed an advocate, his wife was a roadblock and Right at Home didn't help.

The helper they sent was good. That's why they even get a star. However, the care managers messed up three times, and each time, they blamed us first before agreeing that they were at fault. First, they billed us overtime for only working 6 hours. Then, they text us the night before sending us someone new, when they promised in a previous call that they would not send a new person without having them shadow our current helper first. Finally, they sent over a helper on the "regular" schedule when they were supposed to call us to discuss next steps, after they messed up the previous appointment and did not confirm the next time they were supposed to send someone. After lots of back and forth they agreed to remove the charges for the first two but not the last. That was the last straw for us, along with their attitude that we were asking for more communication than normal. Why it is "not normal" to confirm an appointment when the previous week's was changed, I fail to grasp. I hope the helper leaves so that we can hire her at another location. It's really too bad I have to spend time writing this negative review instead of actually spending time with the person who needs care. But potential customers need to beware that this company will charge you without communicating with you.

I have to say that when you are in the midst of a pandemic keeping your loved ones in a convalescent home is probably not an option at times. We brought my dad home to recover from his hip fracture and Raquel met us at home late at night to take down his information and see what was needed. It took us a few tries to find the right person but they were very understanding when it came to switching out the caregivers we thought were not suitable for him.

Having the right caregiver made this road a little easier. My dad has thus far recovered and I would just like to thank the staff for finding us the right caregivers.

Thank you for being patient with my family. I know trying to find good quality staff is hard. We thank you for Nelly, she was AMAZING!

I was extremely impressed with the service that we received from Right at Home. For approximately six months they took amazing care of my grandfather.

Had the opportunity over that time to talk with both Joe and Renee. Each time they were extremely professional and compassionate when discussing the care of my loved one.

The individuals that cane to the house were professional, courteous, and extremely compassionate. Grandfather loved them.

I can highly recommend the use of their services and if the need ever arose again, they would be my first call.

Aging parents are one of the toughest situations any of us have to deal with in our lives. No one ever "wants" to go into a nursing home. Right at home offers a viable option for an aging parent to remain in their own home.

I have been using Right at Home for over a year now. My dad has fallen twice in that time. When he is released from the hospital, he needs 24 hour care until he gets back on his feet. Right at home has arranged that with practically no notice. When my dad is stronger, he just has someone come once a day. They help with his dinner (they can cook for him), medication, baths, and so much more. They go on walks with him, and just talk to him.

Raquel is my contact person, and she is off the charts amazing!!! She's so kind and understanding too. Any question I have, she's right there. She's full of creative ideas on how best to give the care my dad needs. He's 85, in his own home and he's happy. Sometimes I feel like I bother her too much, but she always makes me feel like I'm no bother at all.

I HIGHLY recommend Right at Home for keeping your elderly parents in their own home, where they truly want to be.

It's a good company. They are very efficient and caring for their clients as well as their employees.

The office is very polite and always looking out for their employees. They are always going out of their way for their employees by accommodating us when needed. They give is incentives and hold little get togethers to show how we are appreciated.

Highly recommend. So nice and thoughtful. Raquel and Norma were amazing. My mom felt so comfortable and at ease.

I would give 0 stars but one of the caretakers that was working with us was wonderful so they get one star. My experience with Right at Home was not a good one. They did an intake of my mother who we needed care for, they did not send qualified caretakers to us, we needed someone to turn my mother in bed she isn't able to walk after a car accident. They sent us people who couldn't read simple instructions on her medications and ointments and actually burned her rectum because of their negligence. Some of the other workers made a mess in my home, were disrespectful to my mother or had no common sense. And... the agency right at home, asked them to lie to us about experience and caretaking skill... and the agency didn't provide them with any information about my mother prior to their arrival. The professionalism is minimal and they tried to blame my mother for the lack of experienced caretakers that they sent us. Basically they will send people off the street to your home. And tell you they are qualified and trained and they are not. Totally disappointed and disgusted with Amber, Raquel, Renee and the whole staff. Which are all related to the owner and nepotism is how they keep their jobs. Please don't send them to take care of your loved ones. Go find someone yourself, I did and I'm much happier and so is my mother. Oh and they treat their staff horrible.

Very caring and loving group of caregivers. They provided 24/7 inhome care for my mother, who is a stroke victim with dementia and paralysis. They also work very well with hospice. I would highly recommend.