Pasadena Kitchens

I bought my Speed Queen washer and dryer from them 7 years ago. I called them since my dryer was out of warranty and acting up. They sent their service tech and he knew exactly what was wrong right away. Had the parts in his truck and replaced the coil that controls the gas valve. Reasonable prices and I'm a happy camper.

I've been buying my Body Glove water filters from them for past seven years as well. Always fast turn around and discount. One time when a part was back ordered they were able to get an upgraded part that was in stock from supplier at no additional cost. They always remember me even though I only visit them once a year.

They have the best service in town.

Pasadena Kitchens is the best! Family owners who know their business and support their customers.
Hard to find this level of quality, professionalism and knowledge!
Competitive pricing and product offering with professional installations. Highly recommend. They're awesome.

I will always, always recommend Pasadena Kitchens to anyone new in town. They have been supplying my family with appliances for (literally) decades.

Be prepared to wait a little longer for products and have less variety than a big box store, but the staff are very knowledgeable and friendly. The more data you can provide as to your needs, the better they can help. Rest assured that they will work hard to find you the product you are looking for within the required specifications you need, *and* install it properly (An unfortunate rareity these days).

I moved into a new place this year, and Pasadena Kitchens recommended an LG washer/dryer combo that was cheaper than the same models at the Home Depot on Walnut. Jose handled the installation, including providing the appropriate ducting material.

By contrast, I recently made the mistake of purchasing a dishwasher and fridge online. I ended up paying more in extra haul-away and installation fees than I saved in online discounts when the contracted delivery company refused haul away and installation (Despite my having invoices showing I paid for those services). By contrast, I called Sarah to ask for advice and Jose came by the next day, finishing everything within an hour.

Speaking frankly, if I had time to arrange for the donation/ sale of my old appliance *and* the transport of the new appliance *and* the time+know-how for plumbing/ carpentry/masonry, then, yes, a big box store might suffice. That's not the kind of schedule I have right now, and I will always prefer a local store where I know I can rely on the people.

Really enjoyed working with Sarah to get our new washer and dryer. We had previously had a nightmare experience trying to purchase from Best Buy, and ended up returning everything so that we could buy from a local business. Sarah was great--walked us through our options, helped us to get all the rebates we could, and scheduled a quick delivery/install. The guys were a little late on delivery day, but they called us ahead of time to let us know, and the install went very smoothly. They even had to take a door off its hinges to get the units in, but otherwise had no problems.

Agreed on some other reviews that the selection is a bit smaller, but I also emailed ahead of going into the store so that we knew what lines they carried and then they were able to give us all the focused info we needed to make a decision. Great family-owned local business!

My partner and I got a LG fridge from Pasadena Kitchen. It was approximately the same price as a big box store. The salesperson was cool and worked with us, didn't pressure us in any way. We paid for installation (and removal of the old fridge). The fellow who came to install the fridge was a bit late, we got one update about their status, that could have been better. Still, he competently installed the fridge and didn't damage it during delivery and installation.

I'm glad to support a local, family owned business. We're happy with the fridge.

I purchased a new speed queen for our elderly parents. Theirs was not working anymore and had to be replaced immediately. Samantha was very patient and helped us by scrolling in her computer in search of our perfect machine and she did. The perfect size and functionality. Easy to understand and straightforward instructions. Jose the gentleman that came to install the machine was very professional and was very respectful to my 88 year old retired(kinda) mechanic father, who was very interested in watching Jose install the machine. It was a very good experience for us all and my Mom was very happy. Thank you Pasadena Kitchens. Samantha, Sarah and Jose.

I came here by recommendation of my friend's family, who have been purchasing from this store for many years. I originally purchased my GE Cafe fridge from Best Buy's Outlet but it was broken since day 1. Best Buy refunded my money but refused to pick up their fridge due an associate error.

I ended up calling Pasadena Kitchens and asked if their repair man could help me inspect and repair this fridge. Instead of trying to charge me or sell me another fridge, they recommended I call GE's customer support and talk to them about my situation. The logic being since I just purchased the fridge and Best Buy wasn't willing to pick it up, maybe GE could fix the fridge using warranty and I could get a free fridge. I ended up contacting GE, they sent out a technician and found that the compressor was broken. Frankly surprised that Best Buy sold me a fridge with a broken compressor as "Open Box - Excellent" condition. I decided to keep pressing Best Buy to pick up their fridge as a compressor was going to cost me a new fridge anyways. Eventually my issue was escalated enough that their warehouse came to take back the fridge (but it took almost a month to get this done!).

I came back to Pasadena Kitchens to purchase a fridge. The store is rather small, but is packed with appliances to look at. The girls are amazingly friendly, helpful, and patient with me (I had a bit of PTSD from my purchase with Best Buy). I knew coming in to the store that COVID made it difficult to acquire a fridge, especially with the size specifications I needed. The girls talked me through the fridges they had in store, but also helped to research fridges that their supplier may have that they didn't have displayed. They offered to help keep researching on fridges and would get back to me via email. During the weekend, I ended up sending them a list of model numbers that I was interested in. They got back to me right away with vendor availability, and were willing to price match the fridges to the price of other online vendors. However, just as we were placing my order, the vendor sold the fridge I was most interested, they only had one left. Pasadena Kitchens came back and ended up offering me a more expensive and similar fridge they had in store which was GE Brand, but offered it to me at the priced match cost of the fridge I originally wanted. It wasn't my first choice, but I ended up really loving the new fridge. I also ended up purchasing a new dishwasher as well. On purchasing side, I loved the service they provided and how they didn't push me to purchase a fridge. They were just very helpful, and patient throughout the process and I can't thank them enough.

Lastly, I can't say enough great things about Jose who did the installation just last night. I had just purchased this condo, so I had some concerns if the water line could be installed for both the fridge and the new dishwasher. At the time Best Buy came to install the fridge, they charged me an installation kit, but the installer said he couldn't install the fridge, but gave me his personal number if I was interested in getting a port in the wall for the line. Jose looked at my system and clearly communicated his plans to me. The previous owners had put holes in the cabinets to feed a water line to the fridge directly from the sink. He warned me that he wasn't sure if he had everything I would need for the install, but that he could definitely do it. If he needed to pick up a part, he would be happy to do so asap. I knew going into the installation that I may need to purchase additional parts if needed. Luckily he had what he needed in his truck, and the installation of a shut off valve and labor was an additional $102 (with tax). Jose goes above and beyond a typical installation. He makes sure to not scuff your appliances, is careful with your floors, walls, and furniture, and test runs everything to make sure they are working appropriately before leaving. He didn't rush the process and was very thorough. In addition, he made sure to tell me how to properly install a new filter in my fridge in the future. He assured me that the new dishwasher has been installed securely, and that he checked everything for possible leaks. I tested everything after he left and am really pleased by the quality of his work and installation.

If I had to choose a complaint, I would say that the installation price is on the higher end compared to big box vendors, but it is definitely a higher quality installation. It cost $100 for the fridge, $175 to install the dishwasher, $16 for a new water line, then $25 for a water shut off valve and another $75 for the installation of the valve. The price includes haul away, but I only had a dishwasher to haul away. This amounted to $400 to install the fridge and dishwasher.

Would definitely come back here again for any of my appliance needs and I highly recommend this store.

This place is a one stop shop for all your kitchen needs. Their prices were fairly comparible to other places. They were knowledgeable and helpful. When we came to order our appliances they stayed even after hours just to complete our order. The reason why I didn't give them 5 stars was because of the delays even though I know it not completely their fault but I felt like I had to be on top of them to check on my items. And there was a few things that when I asked them they didn't have the answer too. I also liked that they have commercial appliance.

A good selection of appliances, they even had a Smeg refrigerator (in the store) which I hadn't found anywhere. Overall service was good...mask wearing was a bit casual. Prices are competitive and they've got delivery.

Bought a refrigerator from Lowe's and they screwed us on delivery. Came to Pasadena Kitchens, spoke with the owner and within an hour I got a refrigerator and was delivered same day. Super nice people. Fast delivery. Would buy again. Thank you!!!
SHOP LOCAL!