Foothill Federal Credit Union

Just an update I would like to thank Diana Cortez she called me back and took great care of me

I have been told misinformation over and over. What really made me mad is the OWN MANAGER told me something that was wrong. She did not tell me that when you have a new account you don't get 1500 a couple days later from your account. She said that 1500 would get released to me. This is absolutely ridiculous. Most likely I'm going back to my old bank because they seem very unprofessional here and they don't know what they're talking about.

Two separate reviews
1. i tried out the bank to see if it would fit my needs if i was out of the country it failed way to many IT database problems . so i quit the bank

2 years later i decided to try again , hoping that the IT dept had fixed the problems .......... this time i am in town and using there cards ...
numerous cant read chip errors on different business's i take card back to replace it after a few days problems start again ... then i start getting do not honor msgs when i try using them
trip after trip to bank and they cant fix the problem ...... i finally get fed up and tell them they should have fixed this first time ... the manager say i am harrassing the teller ...... ??? wth ??

no more chances ever !

i do like credit unions just not this one

I have been waiting 7 weeks to get checks I want to order. Same teller forgot to order them twice. I talked to manager of bank over a week ago and just found out they were finally ordered yesterday. Bad when Armondo the supposed manager does not do what was promised. Still waiting for the checks . There is no one to complain to other than Armondo who never contacted me Only one there is Josh who knows what is going on.

Johnny has been stellar in his service to me im sure his company feels the same way. An OUTSTANDING YOUNG MAN!!!

This review is for Johnny! I have banked with this credit union for quite sometime and I have to say Johnny at the Arcadia branch is such a kind, compassionate, and insightful employee. He always greets you with a smiling face and does his best to accommodate you. Foothill Credit Union is a wonderful banking institution and employees like Johnny are one of a kind!

Foothill Federal Credit Union is amazing. In particular, Daritza Barrera and Crystal Jauregui were incredibly helpful, kind, and dedicated in giving me the best service, even when it was close to 5:00 p.m. I could not go anywhere else. Great team!

Crystal has provided excellent service. She made sure to be detailed with all the information I needed and showed empathy to my concern.

I used online payment, seldom check on this generation. Foothill Federal Credit Union messed with my online payment with Franchise Tax Board of $6251.00. The credit union dishonored my payment and "said" they were reaching for me to verify bec it is a large amount. It was "said" they called me once and left a voice mail. In God's name, I did not receive any messages, call, text or any other ways. So therefore, this credit union probably made a wrong number to reach me, and now I have to pay penalty of $358 to FTB for dishonored check. They messed my payment to the government, a large penalty for their fault of not reaching me right. They should at least try to reach me twice but no, they stated, " they call me once and they have no other means to call me again bec it is a small company." !! Whaaat? I put my money there so you can mess up at any event and will not answer for your mistake. They have a phone, what other means are you talking about. Just to call again to make sure that is the right number bec if your clients are important to you, you will have concerns or sympathy. And now you denied to cover the penalty of $358, and even suggested to me to beg to Franhise Board to remove the penalty. WHY not the credit union remove it?? bec it is a small company as you said, therefore, NOT SECURED!!!!!!

Tiffany Rizkallah caused me to leave a review on her kind and helpful service. She really listened and assisted me during this crazy year to get re-organized and back on track. No other bank will do this for their customers as Foothill federal credit union does. The bank actually has humans working inside of them breathing the same air, it's amazing and appreciated.

A recommended credit union bank with well trained honest people working to help their members on the daily. Thank you guys for the stellar service, and a special thanks to Tiffany for going above and beyond to assist me. It means a lot to know where I bank is a place I can trust my time and money to go, I know I'm not being used as it really seems sometimes with other institutions.

Really A Great Bank!
Thanks again